khelaghar 88's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services on the khelaghar 88 platform. It takes effect whenever you use our website, open an account, make a deposit, or take part in any game. The policy is based on applicable data protection laws in Bangladesh and international best practices.

By registering on our platform, you confirm that you have read this privacy policy in full and have accepted its terms. This policy is considered an integral part of our Terms and Conditions, and both documents apply together.

khelaghar 88 reserves the right to amend this policy at any time. For significant changes, we will post a notice on the website and update the date at the top of the policy. Continued use of the platform after any change indicates your acceptance of that change.

2. Types of Information Collected

We collect only the information needed to operate our services properly. The different categories of information are described below:

2.1 Information You Provide Directly

Information you provide yourself when creating an account and using our services includes:

• Full name and date of birth (for age verification — all activities are for users aged 21 and above)
• Mobile number and email address
• bKash, Nagad, or Rocket account number (for transactions)
• Identity document details (national ID card or passport — during KYC verification)
• Information provided when contacting us via live chat or email

2.2 Information Collected Automatically

When you use our site, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and version
• Time of access, browsing patterns across pages, and session duration
• Data obtained from cookies and similar tracking technologies
• Game logs and betting history

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we occasionally verify information with the help of trusted third parties. However, your personal information is never sold or shared with any third party.

3. Purpose of Use

khelaghar 88 uses the information collected for the specific purposes listed below. No information is sold to commercial advertisers.

• Account Management: Registration, login, password recovery, and identity verification.
• Financial Transactions: Processing deposits and withdrawals; ensuring secure payments via bKash, Nagad, and Rocket.
• Customer Support: Providing 24/7 live chat and email assistance and resolving complaints.
• Security and Fraud Prevention: Detecting unusual activity and preventing multiple accounts.
• Bonuses and Promotions: Correctly applying personalised offers and VIP cashback.
• Responsible Gaming: Identifying potentially problematic behaviour and providing support to users.
• Legal Obligations: Maintaining required records in compliance with applicable law.
• Service Improvement: Analysing overall usage patterns to improve site performance and user experience.

4. Data Storage and Security

khelaghar 88 uses industry-standard security technology to protect your information. All data stored on our servers is encrypted, and SSL technology is active on the website to secure every connection.

4.1 Technical Security

• Data transmission protection via SSL/TLS encryption
• End-to-end encryption of stored data
• Regular security audits and vulnerability assessments
• Automated protection against suspicious login attempts
• Firewalls and intrusion detection systems

4.2 Organisational Security

• Only authorised staff have access to personal data
• Every access is logged and monitored
• Regular privacy and security training for staff
• Strict confidentiality agreements with third-party service providers

4.3 Data Retention Period

All data is retained for as long as the account is active. After an account is closed, certain data may be kept for a defined period for legal compliance and fraud prevention purposes. Once that period has passed, the data is securely deleted or anonymised.

5. Disclosure and Sharing of Information

khelaghar 88 does not generally share your personal information with anyone. However, information may be disclosed in the limited circumstances below:

5.1 With Service Providers

Only the minimum necessary information is shared with the technology and software providers that support our services — such as payment processing, identity verification, or technical infrastructure. These providers operate under strict agreements and may not use the information for any other purpose.

5.2 For Legal Requirements

We are obliged to provide information in accordance with applicable laws in Bangladesh or court orders. In such cases, we provide only the information that is legally required.

5.3 In Business Restructuring

Information may be transferred in the event of a change of ownership or merger. In such circumstances, users will be notified in advance and informed of the new policies.

6. Cookies and Tracking Technologies

Our site uses cookies to function properly and to improve user experience. Cookies are small files stored in your browser that help the site recognise you.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the site — such as maintaining login sessions, security verification, and saving preferences. Without them, the site will not function properly.

6.2 Analytics Cookies

Aggregate statistics are collected to understand how pages on the site are being used. This information is anonymised and used to improve the service.

6.3 Cookie Controls

Cookies can be disabled or deleted at any time from your browser settings. However, disabling essential cookies may cause some parts of the site to stop working correctly.

7. Your Rights

Every registered user on khelaghar 88 has certain basic rights regarding their own information. To exercise these rights, please contact our support team.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though where legal obligations exist, deletion of all data may not be possible.
• Right to Restrict Processing: In certain cases you may request that processing of your information be limited.
• Right to Data Portability: You may request a copy of your account data in a structured format.
• Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

As part of responsible gaming, we give you the ability to monitor your own account activity. For more details, read our Responsible Gaming Guidelines.

8. Protection of Minors' Information

All services on khelaghar 88 are intended solely for users aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is followed at registration. If it comes to our attention that someone under the age of 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has registered by mistake, please contact our support team without delay.

9. Third-Party Links

Our platform uses technology from well-known studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe as game software providers. These studios may have their own privacy policies, and in such cases only the minimum technical data necessary to operate the games is exchanged.

The payment methods — bKash, Nagad, and Rocket — have their own terms of service and privacy policies. When making transactions, the terms of these mobile banking platforms also apply. We are not responsible for how your information is processed by these services.

10. International Data Transfers

Our servers and technical infrastructure may be located in various countries. If your information is transferred outside Bangladesh, it will remain subject to a level of protection equivalent to this privacy policy.

For data transfers, we ensure appropriate contractual safeguards so that your information remains secure wherever it is processed.

11. Response to Data Breaches

In the event of a data breach — meaning unauthorised access, data theft, or a similar incident — we take immediate action. This includes:

• Activating technical security measures as soon as the incident is identified
• Notifying affected users in a timely manner
• Informing the relevant authorities in accordance with applicable law
• Taking steps to prevent the same type of incident from occurring in the future

If you believe there has been any unauthorised activity on your account, please contact our 24/7 support team immediately.

12. Contact and Complaints

For any questions, comments, or complaints regarding this privacy policy, please get in touch with us. Our privacy team is able to assist in both Bengali and English.

You can contact us directly 24/7 via live chat. Our support team generally responds within a short time.

For answers to common questions about our services, visit our FAQ page — many frequently asked questions are answered there.

To learn more about us and get an overview of how khelaghar 88 operates, read our About Us page.